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Sunwing Terms & Conditions

The following information and conditions constitute your binding contract with Sunwing Vacations and by making a reservation with Sunwing Vacations you acknowledge that you have read and agree to the Terms and Conditions contained herein. We kindly ask that you carefully read all of the information in this section since it describes the conditions relating to the services provided by both Sunwing Vacations and our suppliers. This information should be read and understood before you make a reservation, since making a reservation indicates your acceptance of these Terms and Conditions. In the chart below, Sunwing Vacations has made it easy for you to understand our policies for deposits, changes and/or cancellations to your booking.

Prices quoted on our website are in Canadian Dollars and are based on fixed costs at the time of booking. These prices are dependent on fuel costs, rates of exchange and other variable factors. Should these costs increase we reserve the right to increase the price of any product. In the event that the increase is in excess of 7% (unless caused by an increase in government tax), you are entitled to cancel the travel arrangements and receive a full refund. Every effort will be made to advise you of any price increase at least 15 days prior to your departure date. All prices may reflect any administrative costs incurred. For competitive reasons, Sunwing Vacations reserves the right to deny a price match guarantee.

Sunwing Vacations sets its prices based on our costs, as well as anticipated demand. We try to ensure that the prices accurate, however errors do occur and we reserve the right to refuse to accept bookings at any price published in error. Sunwing Vacations constantly reviews its prices throughout the season in accordance with availability and subject to demand, we reserve the right to increase or decrease the prices. For the most up to date pricing please visit our Sunwing Vacations’ website.

Ages for children’s and infant’s fares vary from airline to airline and hotel to hotel. Sunwing Vacations recommends that you refer to our website for the applicable age(s) and/or respective rate(s) are for children and infants. Upon check-in hotels may require proof of age for passengers with a reservation made at a “child price”. If a child’s age does not comply with the hotel’s policy (e.g. 2-12 years at time of travel) the hotel may charge the child as an adult and require immediate payment for the difference between the child rate and the adult rate. Most airlines permit one infant (under 2 years of age at time of travel) per adult to travel for no charge, but the infant is not allocated an aircraft seat or any baggage allowance. If you require a crib at the hotel, it must be requested at the time of booking and, if available, the hotel may assess a charge.

All costs for entry visas, passports, health certificates and items of a personal nature, e.g. laundry, meals not mentioned in itineraries, telephone calls, tips, alcoholic beverages and excess baggage charges, etc. are not included in the price of your holiday.

The Sunwing Vacations’ Premium Package Plan is only available on Sunwing Airlines’ flights. The plan is not transferable and is not redeemable for cash (including unused coupons or features). For optimum choice, advance seat selection should be made as soon as your plan is purchased, but no later than 48 hours prior to departure. Seat selection is subject to availability at all times. Priority Express Check-in is only available at Canadian airports at the designated counter and does not provide for later check-in than is normally recommended in Sunwing Vacations’ Terms and Conditions. The “No Administration Fee” offer is restricted to name changes, name-spelling corrections or changes to accommodation type as defined in these Terms and Conditions and does not include trip cancellation, modifications to the dates of travel or to the number of persons travelling. The “No Administration Fee” is only applicable to the changes defined above and said changes exclude departures during Christmas, New Year’s, Spring/March Breaks and Easter. Any change to the original booking as well as the replacement of lost or stolen ticket/hotel vouchers is limited to one change per Premium Package Plan purchased. Four complimentary drink coupons (choice of beer, wine or spirit beverages) will be provided on a roundtrip basis. Beverages are limited to the selection offered during your flight and only to those of legal drinking age. All beverages are subject to overall availability onboard the aircraft. The $50 Sunwing Vacations’ Future Travel Voucher may be used for any departure for travel up to fourteen months from original departure date. There is a limit of one voucher per booking upon redemption and vouchers may not be applied to group bookings. The Future Travel Voucher is only redeemable for reservations made a minimum of 45 days prior to departure. No refunds or credits will be issued for any unused portions. Premium Package Plan prices and inclusions are subject to change with or without notice. The Child Premium Package Plan applies to children aged 2-12 years at the time of travel and excludes the complimentary beverage coupons as well as the $50 Future Travel Voucher.

Any hotel requests such as room location, bed preferences, etc. must be requested at the time of booking. While Sunwing Vacations will attempt to accommodate special requests Sunwing Vacations will not be held responsible if such requests cannot be fulfilled.

All car rentals are subject to legal terms, conditions and pricing procedures of car rental companies in effect at time of booking. In the event of subsequent enactment of any law in the country where the rental commences which restricts or prohibits any of these terms, conditions or pricing procedures, the car rental companies conditions and prices will be subject to adjustment to the extent necessary to compensate for such restrictions or prohibitions. Car rental companies require personal, valid credit cards upon vehicle pick-up. All car rentals are based on 24 hour increments. Please note you will be responsible for any additional cost as result of flight schedule changes. Detailed terms and conditions are outlined in the web booking process.

Sunwing Vacations accepts Master Card, Visa, American Express and Diners Club/En Route credit cards as forms of payment. Please be advised that Sunwing Canada will appear as the vendor on your credit card statement. Your authorization to use your credit card number to pay for travel services provided by Sunwing Vacations indicates your acceptance of our Terms and Conditions, whether or not you have actually signed the appropriate credit card forms. Therefore, by providing Sunwing Vacations with authorization to use your credit card to pay for your Sunwing Vacations travel services you are confirming that you will pay the total amount charged for those services to the card issuer according to your cardholder agreement. Simultaneously you are also acknowledging your acceptance of these Terms and Conditions. Sunwing Vacations guarantee's that your purchase is safe, secure and confidential.

Full payment must be received by Sunwing Vacations at time of booking.
All Sunwing Vacations’ travel vouchers must be applied on new package holiday bookings reserved and paid in full at time of booking. Stipulations may apply. Please refer to the terms and conditions stated on the travel voucher.

Gift certificates can be purchased online at in increments of $100. All Sunwing Vacations’ gift certificates can be applied on any vacation bookings made and can only be used towards the full payment of your vacation.

All connecting flight reservations are made at your risk and you hereby agree to assume the cost of any loss in the event of a change to the Sunwing Vacations flight arrangements. Sunwing Vacations cannot be held liable for damages or additional fees incurred by passengers due to a missed flight connection for whatever reason.

For Sunwing Vacations’ programs that have been designated as “electronic ticket” programs you will receive a booking confirmation number but no paper tickets. For all other programs a Sunwing Vacations ticket wallet along with your airline ticket(s), flight schedule(s), hotel voucher(s) and any other applicable exchange voucher(s) will be forwarded to you approximately 21 days prior to your scheduled departure. Electronic confirmation numbers and paper tickets are only released provided that full payment has been received by Sunwing Vacations as required by these Terms & Conditions. In the event that your reservation is made and paid for within 14 days of departure, your tickets will be available for airport pick up from the Sunwing Vacations check-in counter approximately three hours prior to your scheduled departure, unless you have booked on an “electronic ticket” designated program. Your airline ticket(s) will contain conditions as well as the terms of carriage. Please read these conditions carefully, as they are important to you.

It is your responsibility to determine what documentation is required for travel to your destination and for your return to Canada. Sunwing Vacations will assume no responsibility whatsoever for passenger(s) denied carriage by the airline or refused entry into any country. Canadian Citizens can contact Foreign Affairs Canada at for assistance in obtaining this information. Citizens of other countries should check with the relative Tourist Board or Counselor Office of the destination in which they are intending to visit. Sunwing Vacations strongly recommends that you carry a valid passport when travelling outside of Canada. Please note that several countries now require that your passport be valid for up to six months after the completion of your travel in order to be accepted by them as a valid travel document.

In order to familiarize yourself with relevant laws and customs and the necessary documentation for your travel and return to Canada, we recommend that you refer to the relevant tourist boards, embassies or consulates for the countries that you will be visiting.

You must consult with the specific airline on which you are travelling for weight restrictions on both chartered and scheduled air service. Lost or damaged baggage is the responsibility of the airline, which may have limited liability. We strongly recommend that you purchase Sunwing Vacations Worry Free Vacation Security Plan to compensate you for loss of, or damage to, your baggage. In the event of damaged, lost or delayed baggage, please contact the airline representative before leaving the airport. Failure to do so will invalidate any potential claim you may have against the airline.

All flight times, airlines and type of aircraft, as well as itineraries, are subject to change with or without prior notice. We reserve the right to substitute alternative airlines or aircraft types and to add en route stops or make any other operational changes at our discretion with or without notice. Operational changes can occur which may result in the need to reschedule or cancel flights. In the event that we need to advise you of any such changes, prior to your departure from Canada, we require that either you provide us with your contact telephone number. It is your responsibility to contact the airline shown on your ticket 24 hours prior to departure and again 12 hours prior to departure to reconfirm flight times. Further, if you have purchased an “air only” holiday from Sunwing Vacations it is your responsibility to advise us of a telephone number at your destination where you may be contacted in the event that Sunwing Vacations needs to advise you of any changes in your return travel arrangements. In the event of a flight delay related to weather, traffic or a “force majeure” situation, it may not be possible for the airline to provide meals and/or accommodations. Sunwing Vacations regretfully cannot accept responsibility for lost wages, missed holiday time or any other additional expenses incurred as a result of changes in flight times.

Check-in commences approximately three hours prior to departure and closes 60 minutes prior to departure. You will be denied boarding if you have not checked in within that time. It is your responsibility to arrive at the airport on time and following check-in, to proceed to the correct departure gate by the time specified on your boarding pass. Sunwing Vacations cannot be held responsible if you miss your flight by failing to comply with these requirements.

Please be advised that, while conditions may not always be the same as those at home, particularly with regards to electricity, water supplies and private toilet facilities, Sunwing Vacations’ staff and/or agents have inspected all of the hotels described in this brochure to ensure acceptable standards. All hotels undergo routine maintenance and renovation both in the low and high seasons. At brand new hotels, some facilities may not be fully functional and landscaping and other finishing touches may be ongoing during your stay. If we are advised that significant work at your hotel will be in progress during your stay or any major facilities will not be available we will try to advise you prior to your departure. Topless sunbathers may frequent some resorts, the control of whom is beyond the authority of the resort. These resorts cannot accept responsibility for the behavior of other guests/groups or the withdrawal of services or facilities due to cultural and political events or holidays. These circumstances are usually regulated by local governments and as such are beyond the control of either Sunwing Vacations or the resort.

The check-in time for most hotels is 3 pm and check out time can be as early as 11:00 am, regardless of your arrival or departure times. Check-in policies differ by hotel and will therefore vary. Many hotels will offer hospitality areas for passengers who may be without their room for some time, however this arrangement is solely at the discretion of the hotel. Passengers wishing to make arrangements for a late check-out and baggage storage must negotiate this service directly with the hotel. Regretfully, we are unable to accept responsibility for any inconvenience or loss arising from these types of arrangements. Some hotels may require you to leave a credit card imprint or cash deposit upon check-in to provide security for miscellaneous charges such as telephone calls.

HOTEL’S RESPONSIBILITY The accommodation voucher, or electronic confirmation number, furnished by Sunwing Vacations shall constitute the sole contract between the hotels/resorts and you, the passenger. The hotels and resorts depicted in this brochure will not be held liable for any act, omission or event during the time passenger(s) are not staying at their establishments. Neither Sunwing Vacations nor these properties are responsible for payment of any refund for unused accommodations or meals as a result of late arrival or non-arrival by passenger(s). HOTEL CHANGES

If the accommodation reserved is not available for any reason, we reserve the right to substitute a hotel of a similar category. This section does not apply to a change in hotel that is a major change as referred to in the section “Sunwing Vacations’ Responsibility” or to a change of hotel, which occurs by reason of circumstances which are beyond our reasonable control. For the most up-to-date resort descriptions please visit

Our representatives are stationed in destinations to offer assistance and liaise with our suppliers to resolve any queries or problems that may arise during your stay. Please bring any problem to their attention immediately so that they can work to ensure that you have an enjoyable holiday. In the event that a complaint cannot be resolved in destination, please contact us in writing immediately upon your return. Regretfully, we are unable to accept responsibility for any assurances or guarantees provided by Travel Agents, hotel employees or suppliers of any kind. Sunwing Vacations’ Destination Representatives are available for emergency situations 24 hours a day, 7 days a week to offer assistance.

Sunwing Vacations has taken great care in selecting the travel suppliers used and featured in this brochure. If you are concerned with the level of service you received from any of our suppliers, please contact your destination representative immediately. Should you remain dissatisfied with the service provided and wish to comment, please send us your written comments within 30 days of your return. Any claim received more than 30 days after your return will not be accepted. Sunwing Vacations will not consider any claims that are in excess of the cost of your holiday.

Standards of living and conditions with respect to the provision of utilities, sanitary services and the grading of services such as hotel accommodation, vary considerably from one country to another. In other countries, the uninterrupted supply of water and electricity, local health conditions, levels of security and standards of food and beverages may differ from those enjoyed at home. In tropical climates, insects are commonly found inside and outside of any hotel. Illness or inconvenience resulting from the services provided or omitted at the destination are outside the reasonable control of Sunwing Vacations and Sunwing Vacations accepts no responsibility for such illness or inconvenience. It is the traveller’s responsibility to adhere to the customs, rules and laws of the country he/she is visiting. Should a traveller conduct him/herself in a manner threatening to Sunwing Vacations or hotel employees and/or other passengers, Sunwing Vacations has the right to refuse service or expel him/her from the hotel. If this occurs, the traveller is responsible for all costs resulting from said expulsion and no refund will be issued for any unused portion of the traveller’s holiday. Sunwing also reserves the right to off-load belligerent or rowdy passengers from its’ flights, including if necessary, making intermediate stops to off-load such passengers to the control of local police authorities. In the event of such off-loading, deplaned passengers will not receive any refund for unused air services and will be liable for arranging and paying for their own onward air travel, and liable to the airline for any cost incurred resulting from inappropriate behavior.

Any optional and/or physical activity that you undertake at your hotel, or as a result of your purchase of an optional tour, excursion or activity inside or outside of your hotel, may inherently contain a risk of personal injury, loss or damage to you and/or your personal possessions. Sunwing Vacations cannot accept responsibility for, nor can it be held liable for, any acts or omissions of any employee of the hotel or any independent contractor providing services in connection with any hotel activities or optional tours in which you participate. Moreover, any optional tours that you purchase are subject to the conditions and limitations imposed by the independent tour operators, as well as the regulations and laws of the country in which they operate. You understand, acknowledge and hereby release and discharge Sunwing Vacations of any and all claims whatsoever related to any activity in which you voluntarily participate and/or any optional tour made at your specific request and at your cost and you agree to assume all risks associated therewith.

No refund is made for unused travel services or any portion thereof, nor is the price or value of unused travel services exchangeable for alternative arrangements. The day of departure is excluded when calculating cancellation or change fees. All cancellation fees will be calculated on the total amount of products and services purchased. We strongly encourage you to purchase travel insurance to provide you with coverage for unexpected developments. Please refer to our website for a full description of Sunwing Vacations’ Worry Free Vacation Security Plan.

SUNWING VACATIONS RESPONSIBILITY On your behalf, Sunwing Vacations arranges with airlines, hotels, transfer companies, baggage handlers and other independent suppliers to provide you with the services you have purchased. We use our best efforts in selecting these companies with respect to their performance and reliability. However, we have no direct or indirect control over these suppliers and therefore Sunwing Vacations cannot be held responsible for their performance or lack thereof. Therefore, Sunwing Vacations shall not be held responsible for injury, loss or damage whether mental, emotional or physical howsoever sustained, resulting from any error, omission or negligence of any company or person, agent, employee or sub contactor supplying any of the services,

flights, transfers, tours or accommodation provided as part of your Sunwing Vacations’ holiday. Sunwing Vacations as the tour operator and/or its agents do not assume responsibility for any claims, losses, damages, costs or expense arising out of personal injury or death, loss of enjoyment, upset, disappointment, illness, distress or frustration whether physical, emotional or mental, resulting from any of the following:

i) Any negligent act or omission by the airlines, transportation companies, coach tour operators, car rental organizations, hotel/resort properties or other suppliers or their personnel or any company or person not under our direct control.
ii) Government actions, weather, equipment failure, labour disputes, sickness, theft or any other cause beyond our direct control.
iii) Failure of the passenger to obtain the necessary documentation or meet the required health regulations in order to complete their travel arrangements.
iv) Failure of the passenger to arrive at the airport within the time frame stipulated by Sunwing in these Terms and Conditions on the day of departure whether due to missed connections, adverse weather conditions, mechanical failures or any other reason whatsoever.
v) The need for us to change itineraries or substitute accommodation or services, provided that every effort is made to supply the most comparable services and accommodations available.
vi) Cancellation of a tour by Sunwing Vacations, provided that full refund of all monies paid is made to the passenger.
vii) While every effort has been undertaken to ensure accuracy, photographs, artist rendering and written descriptions appearing in this brochure are representational only and are not a guarantee that everything will be exactly as depicted at the destinations.

Sunwing and/or its suppliers cannot assume liability for any loss, damage or injury of any nature in whole or in part resulting from an Act of God or any other Force Majeure condition including without limitation: fire, volcanic eruption, environmental pollution or contamination, inclement weather, earthquake, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commotions or disturbances and any other acts of similar nature, sabotage, arrests, restraints of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories or warnings or alerts of any kind or nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities in Canada, United States of America, Mexico, Central America or the Caribbean that impact negatively on or hamper its ability to fulfill any of its contractual conditions. In the event that any of these conditions apply, Sunwing shall be excused, discharged or released from its performance to the extent such performance is so limited or prevented, without liability of any kind.

By making a reservation to purchase a holiday product from Sunwing Vacations you, the passenger, hereby acknowledge that you have read and accept the Terms and Conditions contained herein.


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