Marieta Dimova Ivanova
50, Troy st
Verdun (Québec) H4G 3C5
(514)664-3936
ivanovabs@yahoo.com

Profile

- Proficient in office maintenance;
- Experienced in Administrative and Secretarial positions;
- Organized and an effective multi-tasker;
- Excellent interpersonal communication and customer service skills.

WorkExperience

Customer service representative July 2008 - now
Atelka LTD, Montreal

- Processing of orders like pricing, products, scheduling;
- Coordination with other departments to resolve inquiries;
- Solicits sale of new or additional utility service;

Admin support/Customer service August 2007 – March 2008
APHRODITE REAL ESTATE LTD., Bourgas, Bulgaria
- Communicated with clients overseas;
- Generated preliminary and final contracts;
- Sent and verified certifying documents;
- Drafted and edited letters and emails;
- Schedule appointments;
- Preparation of real estate documents;

Customer service February 2006 – July 2007
BROD DA LTD., Bourgas, Bulgaria
- Imported building materials;
- Organized custom documents;
- Contacted real estate agencies;
- Purchased stationary, office supplies and equipment;
- Carried out research using the internet and other resources;
- Responsible for apartment sales;
- Corresponded regularly with clients.


Secretary June 2005 – February 2006
PROFISH LTD., Bourgas, Bulgaria

- Maintained packing lists for export of fish tackles;
- Carried out data entry using excel, word, and a special salary software;
- Provided information to workers including regulations, information tasks, safety measures as well as packing lists;
- Dealt with special requests.

Education

Hotel and Restaurant Management Certificate 2002/2005
COLLEGE OF TOURISM, Bourgas, Bulgaria Veterinary Technician Certificate 1995/2000
SCHOOL OF VETERINARY MEDICINE, St. Zagora, Bulgaria
Additional Training

French Studies 2006
ALLIANCE FRANÇAISE, Bourgas, Bulgaria Complementary Information

Languages: English, French, German, Bulgarian
Personal Characteristics: Punctual, loyal, adaptable, motivated, organized, responsible
Computer Skills: Microsoft Word, Excel, Internet, Ten-key
Licences: Class B Drivers Licence

References available upon request